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Email Bouncebacks

After a bounce occurs for a recipient's email address, Pabau stops attempting delivery of the email. Further email to that address will be rejected temporarily.

  • How to recognise a soft bounce:

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As you can notice in the picture above, a soft bounce is marked with a yellow dot next to the email. You can check this by hovering over with your mouse above the dot.

  • How to recognise a hard bounce:

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As you can notice in the picture above, a hard bounce is marked with a red dot next to the email. You can check this by hovering over with your mouse above the dot.

  • Successfully sent email:

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As you can notice in the picture above, a successfully sent email is marked with a green dot next to the email. You can check this by hovering over with your mouse above the dot.

Pabau utilises a set of heuristics to determine whether a bounce should be classified as a soft or hard bounce.

Permanent errors such as invalid mailboxes will get classified as hard bounces, while quota errors and other temporary problems are treated as soft bounces.

Hard bounce rejections last longer than soft bounce rejections, and Pabau doesn't automatically convert soft bounces to hard bounces. If you're seeing a lot of soft bounces to an address, it may be a sign that the address is unusable.

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